1. RESPECTING YOUR PRIVACY
- the types of personal information we collect and hold;
- how we collect and hold it;
- the purposes for which we collect, hold, use and disclose it;
- your right to access and seek correction of it; and
- how you may complain about privacy matters.
2. WHAT KINDS OF PERSONAL INFORMATION DO WE COLLECT AND HOLD?
The personal information we collect and hold is what is reasonably necessary for our business functions and activities. When we collect and hold personal information, it is of the following kinds:
- your personal details such as your name, addresses, telephone numbers, email address, date of birth, age and gender;
- your login details;
- what, how and when you buy from us or have expressed an interest in buying from us; and
- your stated or likely preferences, for example whether you may be interested in particular products or promotions.
Depending on the nature of your dealings with us, we may collect and hold other types of personal information.
There is also information about your computer hardware and software that is automatically collected by shop.batchbrewingco.com.au. This information can include: your IP address, browser type, access times and referring Web site addresses. This information is used by Batch Brewing Company for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Batch Brewing Company e-commerce website.
3. HOW DO WE COLLECT AND HOLD PERSONAL INFORMATION?
Collection of personal information: When we collect personal information about you, we do so by making a record of it. We do this when:
- you register with us, for example to create an account
- you communicate with us online;
- you take part in our promotions, competitions, testimonials, surveys and focus groups;
- you buy goods from us, whether in person or online; and
- you deal with us in other ways involving a need for personal information to be provided such as when you contact us in person or by phone.
We may also collect personal information about you by accessing data from other sources and then analysing that data together with the information we already hold about you in order to learn more about your likely preferences and interests.
Batch Brewing Company uses Google Analytics to help us learn about who visits our site and what pages are being looked at.
When you visit our website we may collect information about you using technology which is not apparent to you, for example "cookies". For information about our use of this technology, click on this link to view our Cookie Statement.
The personal information we collect and hold about you is from your direct dealings with us.
Holding of personal information: Personal information we hold is generally stored in computer systems. These may be operated by us or by our service providers. If Batch Brewing Company is holding your personal information, we will take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
The online shop for Batch Brewing Company is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your personal information is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
4. WHY DO WE COLLECT, HOLD, USE AND DISCLOSE PERSONAL INFORMATION?
When we collect, hold and use your personal information, we do so primarily to sell and promote our goods and services to you and to improve on the range of our offerings. For example, to learn of your likely preferences so that we may promote our goods and services to you in a way which may be of most interest to you or to assist in investigating your enquiries.
We disclose personal information we collect for purposes which are incidental to the sale and promotion of our goods and services to you. As such, we may disclose your personal information to service providers who assist us in our day-to-day business operations (e.g. an address may be given to a courier to ensure the delivery of goods ordered by you.)
We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or where permitted by law.
When marketing to you, your personal information is only ever used or disclosed for Batch Brewing Company's own purposes. You may opt out of our direct marketing to you. Our direct marketing materials will tell you how to do this.
We may de-identify your personal information. We may do this for use and disclosure of the anonymous data to determine preferences and shopping patterns.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or Batch Brewing Company. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
5. HOW CAN YOU ENQUIRE ABOUT, ACCESS AND CORRECT YOUR PERSONAL INFORMATION?
Access: We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by law). If you wish to access your personal information or have an enquiry about privacy, please contact our Privacy Officer at: email@example.com
Alternatively, you can write to us at:
Batch Brewing Company Pty Ltd
44 Sydenham Road
Marrickville NSW 2204
Before we provide you with access to your personal information we may require some proof of identity. We may charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part.
If you need to correct your personal information, please contact our Privacy Officer at one of the above contact points.
6. HOW CAN YOU COMPLAIN ABOUT OUR MANAGEMENT OF PERSONAL INFORMATION?
We may discuss your complaint with our personnel and our service providers and others as appropriate.
Our Privacy Officer will investigate the matter and attempt to resolve it in a timely way. Our Privacy Officer will inform you in writing about the outcome of the investigation. If our Privacy Officer does not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, our Privacy Officer will inform you that your complaint may be referred to the Privacy Commissioner for further investigation and will provide you with the Commissioner's contact details.
9. MORE INFORMATION
More information about privacy law and privacy principles is available from the Privacy Commissioner. The Privacy Commissioner may be contacted at www.oaic.gov.au (email - firstname.lastname@example.org) (Australia).
Cookie Statement1. ABOUT THIS STATEMENT
Cookies may be arranged ("set") by us or by others under an arrangement with us, such as companies whose business it is to analyse information. We may also access information from cookies set by others ("3rd party cookies").2. WHY SHOULD YOU KNOW ABOUT COOKIES?
You should know about cookies because they involve the collection of information about you (which may or may not be personal information) in a way which may not be obvious to you.3. WHAT IS A COOKIE?
Cookies are small pieces of information captured when your device is used to access online content. Cookies are stored in your device by the person who arranges for the cookie to be set. This person may be the provider of the content being accessed. It might be a 3rd party. 3rd party cookies are used to provide information about your device's access to more than one discrete site or data set.4. WHY DO WE ALLOW COOKIES TO BE USED?
We allow cookies to be used for three reasons.
First, we allow session cookies to be used when you visit our online content. This enables your device to move from page to page without having to log in repeatedly. These generally improve your browsing experience.
Secondly, we allow persistent (permanent) cookies to be used to better inform how the content your device visits may be presented to you. Persistent cookies can store your preferences for a particular site, so they will be remembered when the site is visited again.
Thirdly, we allow persistent and other kinds of permanent cookies (such as "flash" cookies) to be set and we access information from 3rd party cookies in order to assist in compiling and analysing the types of online content you visit and your interaction with that content. This assists us to assess what promotions to make to you, when and how. It also assists us to measure the effectiveness of our promotions.5. WHAT ARE YOUR CHOICES ABOUT COOKIES?
You can control the extent to which your device allows cookies to be set on it. You can do this by changing the settings on the software your device uses to access the internet (your browser software). For example, depending on which browser your device uses, you may be able to disable third party cookies.
There is a lot of information available about how cookies work and how to change your browser's cookie preferences. This includes information at the following links: Stay smart online - all about cookies and your privacy; Your online choices and Privacy Commissioner Fact Sheet on online behavioural advertising.
Batch Brewing Company, 44 Sydenham Rd Marrickville New South Wales AU 2204
Updated 9th of August 2017